FAQ’s

New Braunfels Pool & Spa Company answers some of the most popular questions asked by customers about various pool & hot tub services.

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Still have questions? We would love to answer them! Give us a call at: (830) 660-6270

General FAQs

What are your hours of operation?

New Braunfels Pool & Spa Company is open Monday from 9:00 am to 5:00 pm, Tuesday - Friday from 9:00 am to 6:00 pm and Saturdays from 10 am to 5 pm. We are closed on Sundays.

* Phone lines are not answered the last 30 minutes of operation

Do you carry liability insurance?

​YES we carry both general liability and workers compensation. We at New Braunfels Pool & Spa Company strive to provide a level of service that would preclude these types of problems, we feel you deserve the peace of mind that comes with knowing we are an insured pool service. We are proud to say in our 20+ years of business we have yet to have one claim filed.

Pool Maintenance FAQs

What if there is a problem with my equipment?

Your pool care technician will check your equipment at each weekly visit. Minor problems will be fixed on the spot; if your equipment requires more extensive servicing we will leave a door hanger with this information so that we can further discuss the corrective action needed. We are fully trained and licensed to clean, repair or replace all of your pool equipment.​

Can I request the day my pool gets serviced?

​While we will do our best to accommodate all requests, the day each pool is serviced is determined when our technicians are in your area. If you have a special event and would like it serviced on a specific day we can always perform an additional cleaning upon request.

What happens if it rains on my pool service day?

As we all know mixing long poles, water, electrical equipment, and lightning is not the safest thing to do! While we don't mind getting wet, we want to keep our guys safe. If it is raining your pool will be serviced as normal. If there is lightning, we will look at the radar and see if we can wait the storm out and service your pool at a later time that day. If radar shows storms most of the day then a "severe weather service" will be performed; checking and adjusting chemicals, emptying baskets, and backwashing if needed however the pool will not be cleaned.

If my pool needs water, will you add it during your weekly service call?

​Our normal policy is not to add water but to leave a door hanger asking you to add water to the pool. If you plan to be absent from your home for an extended period of time, please contact us before you leave to arrange for our technician to install an automatic timer for your water hose.

Do you require a contract?

NO. New Braunfels Pool & Spa Company believes that quality customer service is the only way to keep customers! Most of our customers have been with us for years.

Contact Us

Please call 830-660-6270 or complete the form below and we will be in contact shortly.